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Customer Service
Order Questions:
If you need help or have any other questions concerning your orders, please call 888-700-8233 or visit our Contact Us page.
115 Cedar Lane
Mount Pleasant Mills, PA 17853 US
Phone: 888-700-8233 or 570-539-8200 (Mon-Fri 8-4 ET)
Email Us
Click here for driving directions to our warehouse
Dealer Information
If you are interested in becoming a dealer for Irvin's Tinware, please complete our Dealer Application or call 888-700-8233 to request one by mail.
Shipping Information
Orders are shipped by FedEx Ground or Priority Mail depending on the size of the items on your order.
Damaged Shipments
If your order was damaged in shipping, please call customer service at 888-700-8233 for assistance.
Returns
No returns will be accepted without authorization from our sales department. Authorized returns must be in saleable condition with price tags removed. No cash refunds for returned merchandise, credit only. All returns and refused shipments will be subject to a 20% restocking charge. No returns accepted after 30 days of receipt of merchandise.
5 Year Lighting Guarantee
Our Lighting fixtures are guaranteed for 5 years against manufacturing defects provided the fixture was not altered or rewired by the customer. Fixtures designed for indoor use that are used outdoors voids the warranty. Items are repaired or replaced at Irvin's discretion.